Department for Child Protection & Family Support
Improving the everyday lives of people
This process gives organisations the ability to understand the people they’re looking to serve, and to create digital services that really help people.
We believe in this process because it has the power to lead to innovative, creative and ultimately successful solutions that have real impact. We know that by focusing on people and asking the right questions we create more meaningful and engaging platforms.
Digital Service Design arrives at solutions that are desirable, feasible and viable. By starting with humans – their hopes, fears, and needs – we quickly uncover what is most important.